Our Network

My hotel, the ORIDA Hotel Maidstone, have been working proactively with TIO for the past 5 years.

Recently they completed a new install of a new WiFi solution to our entire hotel, following the hardware end of life with the incumbent provider. This included installing WiFi 7 hardware and all new APs throughout every bedroom, our large Conference centre and Public areas. This also included intrusive work in running cabling to all Access Points from new cabinets and adding new functionality to the finished product enabling data capture when our guest log on to the WiFi and adding separate SSIDs so we are able to offer our clients an enhanced service with private networks.

We had to work to a tight schedule thus minimising any revenue impact to the hotel for the duration of the project. This needed a solid plan, a thorough pre-start meeting and flexibility as we had short lead bookings enquiring and we had to adapt the plan whilst still protecting the revenue streams and also get the installation completed within the required timelines. This was supported by the presence of a Project Manager onsite throughout and gave us one point of contact to ensure things ran efficiently. We enacted regular check-point meetings as we moved through the phases, both with the onsite Project Manager and also the wider support team from TIO, allowing delivery of the SLAs agreed at pre-start.

On project completion we received the relevant training and the system warranty certification, all in good time, as well as clear ongoing support. The finished installation has been a gamechanger for our business.

I am delighted with all aspects of the service they provide to us. They look after our IT Support throughout as well.

Being a 24 hour business, 365 days per year, we need reliability, amenable engineers, knowledge, advice, availability of parts, flexibility and friendly reliable administrators dealing with requests in a timely manner, all of which they deliver in abundance.

I am proud to refer their services and continue to actively do so, to my colleagues, my Ownership group and of course other hotels when they join our portfolio.

Karl EmerickCluster General Manager, ORIDA Hotel Maidstone. Five years as a client.

I've worked with quite a few IT companies over the years, and if I'm honest, most of them have let us down in one way or another. Either the service wasn't there, the advice wasn't clear, or they simply couldn't deliver what they promised. TIO has been a breath of fresh air. Right from the start, you can tell they're well led, and that really shows in the way they look after their clients. I've currently been using them for 7 years in this Hotel.

They've done some brilliant work for us: setting up Microsoft Intune, upgrading our Windows systems without it costing a fortune, and giving us great advice along the way. The standout, though, has to be sorting the Wi-Fi in our 17th-century cottage. Other companies had written it off as impossible, but TIO just got on with it and found a way. Now we've got reliable coverage where we never thought we could.

What I like most is that they don't just talk in jargon or try to sell you things you don't need. They actually listen, explain things clearly, and make recommendations that make sense for us. We feel properly supported, and it's given us real confidence in our IT setup.

Because of that, we won't be looking anywhere else. TIO have proved themselves, and it feels like we've finally found an IT partner we can rely on for the long term.

Peter FarrowGeneral Manager, Broome Park Hotel