Hotel IT Support in London and the Home Counties
Managed IT, guest Wi-Fi, networks and security for hotels, country houses and conference venues in London and the Home Counties.
TIO IT supports owner-operated country house hotels and conference venues around London, alongside branded hotels and London offices. Many of these properties are listed buildings, run weddings and conferences, and see device numbers swing from a handful to a full event in minutes.
We design networks for that pattern, keep guest Wi-Fi apart from the PMS and card payments, and support the property under one agreement with one number to call.
What We Provide
- Managed IT support with one number for reception, the back office and the duty manager
- 24/7 remote cover for total loss of service, with full 24/7 agreements available
- Guest Wi-Fi design and installation, including Wi-Fi 7, with guest landing pages and data capture
- Guest Wi-Fi kept apart from the PMS, EPOS, card payments and door locks
- Cyber security, backup and disaster recovery
- Cabling, fibre, comms room remediation and phone system replacement
- A single point of contact for PMS, EPOS, TV, telephony and ISP suppliers
- Take-on from an incumbent provider, worked around occupancy
Hotels We Support in London and the Home Counties
Warbrook House
Hook, Hampshire
Design and full installation of the ICT infrastructure and guest Wi-Fi across a Grade I listed mansion used for conferences, events and weddings, with cabling, fibre and cabinets, and integration with the hotel's third-party systems. Supported under a service level agreement.
Denham Grove
Denham, Buckinghamshire
A hotel and conference venue supported by TIO IT.
Hunton Park Hotel
Hertfordshire
A country house hotel supported by TIO IT.
ORIDA Hotels Newbury
Newbury, Berkshire
A hotel in the ORIDA group, alongside ORIDA Hotel Maidstone.
In London itself, TIO IT has delivered office refurbishment and network projects in Holborn and central London, and ICT infrastructure and Wi-Fi for a new teaching building at Hampstead School in Camden.
TIO has been a breath of fresh air. They don't talk in jargon or sell you things you don't need.
Peter FarrowGeneral Manager, Broome Park Hotel
Questions We Get Asked
Can you take over from our current IT provider?
Yes. A take-on starts with an audit of what is in place, then a proposal written against what the audit found, then a transition on an agreed date worked around occupancy. Your outgoing provider does not need to co-operate, though it helps.
Do you cover evenings and weekends?
Total loss of service is covered 24/7/365 as standard. Full 24/7 agreements are available for properties that need cover for every type of fault.
Can you install Wi-Fi while the hotel is trading?
Yes, and most of our installations are. Work is phased around occupancy and events, and the existing system stays live until the new one is proven.
Other areas we cover: Kent and Sussex The Midlands and East Midlands Manchester, Leeds and Cheshire
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.