Hotel IT Support in Kent and Sussex
Managed IT, guest Wi-Fi, networks and security for hotels, golf resorts and conference venues across Kent and Sussex.
TIO IT supports hotels across Kent and Sussex, from a Grade I listed mansion near Canterbury to a full-service conference hotel in Maidstone. The work ranges from day-to-day support for reception and the back office to complete network and Wi-Fi replacements carried out while the hotel keeps trading.
Every property is documented, monitored and supported by the same team, so a fault at the front desk on a Saturday evening reaches people who already know the building.
What We Provide
- Managed IT support with one number for reception, the back office and the duty manager
- 24/7 remote cover for total loss of service, with full 24/7 agreements available
- Guest Wi-Fi design and installation, including Wi-Fi 7, with guest landing pages and data capture
- Guest Wi-Fi kept apart from the PMS, EPOS, card payments and door locks
- Cyber security, backup and disaster recovery
- Cabling, fibre, comms room remediation and phone system replacement
- A single point of contact for PMS, EPOS, TV, telephony and ISP suppliers
- Take-on from an incumbent provider, worked around occupancy
Hotels We Support in Kent and Sussex
ORIDA Hotel Maidstone
Maidstone, Kent
A complete Wi-Fi 7 replacement covering every bedroom, the large conference centre and all public areas, with new cabling from new cabinets, a 5Gb leased line with failover, a 10G backbone between comms rooms, guest data capture and private networks for conference clients. Delivered on a tight schedule while the hotel traded, with an on-site project manager throughout.
Broome Park Hotel & Golf Club
Barham, near Canterbury
Guest Wi-Fi and the full ICT network designed and installed inside a Grade I listed mansion, including reliable coverage in a 17th-century cottage that other companies had written off. Supported by TIO IT for seven years.
East Sussex National
Near Uckfield, East Sussex
A golf and hotel resort supported by TIO IT across its network estate.
The finished installation has been a gamechanger for our business.
Karl EmerickCluster General Manager, ORIDA Hotel Maidstone
Questions We Get Asked
Can you take over from our current IT provider?
Yes. A take-on starts with an audit of what is in place, then a proposal written against what the audit found, then a transition on an agreed date worked around occupancy. Your outgoing provider does not need to co-operate, though it helps.
Do you cover evenings and weekends?
Total loss of service is covered 24/7/365 as standard. Full 24/7 agreements are available for properties that need cover for every type of fault.
Can you install Wi-Fi while the hotel is trading?
Yes, and most of our installations are. Work is phased around occupancy and events, and the existing system stays live until the new one is proven.
Other areas we cover: London and the Home Counties The Midlands and East Midlands Manchester, Leeds and Cheshire
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.