Hotel IT Support in the Midlands and East Midlands
Managed IT, guest Wi-Fi, networks and security for branded and independent hotels in Birmingham, Nottingham, Derbyshire and across the Midlands.
TIO IT supports branded Holiday Inn properties and independent hotels across the Midlands and East Midlands, including Nottingham and Derby, under the same model we use for our clients in the South East: one agreement, one number to call, and an estate that is documented and monitored.
For groups adding properties in the region, we carry out estate reviews and IT due diligence, take over from incumbent providers, and bring each hotel onto the same standard.
What We Provide
- Managed IT support with one number for reception, the back office and the duty manager
- 24/7 remote cover for total loss of service, with full 24/7 agreements available
- Guest Wi-Fi design and installation, including Wi-Fi 7, with guest landing pages and data capture
- Guest Wi-Fi kept apart from the PMS, EPOS, card payments and door locks
- Cyber security, backup and disaster recovery
- Cabling, fibre, comms room remediation and phone system replacement
- A single point of contact for PMS, EPOS, TV, telephony and ISP suppliers
- Take-on from an incumbent provider, worked around occupancy
Hotels We Support in The Midlands and East Midlands
Whately Hall Hotel
Banbury, Oxfordshire
A historic town-centre hotel supported by TIO IT.
Branded hotels in Nottingham
Nottinghamshire
Holiday Inn properties supported by TIO IT under service level agreements, covering front desk and back-office IT, the network and supplier liaison.
An independent hotel in Derby
Derbyshire
Supported by TIO IT since 2018.
Being a 24 hour business, 365 days per year, we need reliability, amenable engineers, knowledge, advice, availability of parts and flexibility, all of which they deliver in abundance.
Karl EmerickCluster General Manager, ORIDA Hotel Maidstone
Questions We Get Asked
Can you take over from our current IT provider?
Yes. A take-on starts with an audit of what is in place, then a proposal written against what the audit found, then a transition on an agreed date worked around occupancy. Your outgoing provider does not need to co-operate, though it helps.
Do you cover evenings and weekends?
Total loss of service is covered 24/7/365 as standard. Full 24/7 agreements are available for properties that need cover for every type of fault.
Can you install Wi-Fi while the hotel is trading?
Yes, and most of our installations are. Work is phased around occupancy and events, and the existing system stays live until the new one is proven.
Other areas we cover: Kent and Sussex London and the Home Counties Manchester, Leeds and Cheshire
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.